Drive Sales, Build Customer Loyalty
2-DAY LIVE EVENT WORKSHOP
Detroit (Novi) MI Nov 9-10
2- Day Live Event Workshop
Detroit (Novi) MI Nov 9-10
+ Monthly Membership
If you just have one person to send,
this is perfect! Maybe you're the Owner looking for ways to improve your shop. or maybe you just have one staff member that needs to enhance their sales or customer service skills.
Bring your whole Team! Owner, Service Advisors, Customer Service Representatives! Anybody that influences sales!
This Package includes
attendance for your entire Team at the
2 Day Live Event Workshop
and also includes monthly training
to keep your Team engaged.
You can even add
new Team Members as they are hired.
Live Event & Monthly Training
*$599/month per location
(No contract. Cancel any time after 90-days)
LET US DO THE TRAINING FOR YOU!
2 Day Workshop & Membership
Benefits Include:
INCREASE YOUR SALES & PROFITS
Offer choices that boost ticket size
Build trust to encourage repeat business
Handle objections to close more sales
Learn an 8-step sales process that drastically improves your closing percentage
CREATE A CUSTOMER SERVICE EXPERIENCE THAT RETAINS CLIENTS
Learn customer retention techniques
Train your team to deliver top service
Implement follow-up strategies
Resolve concerns before they escalate
GET MORE FROM YOUR TECHNICIANS AND REDUCE COMEBACKS
Learn how to maximize the D.V.I.
Minimize mistakes and boost productivity
Train advisors to maximize shop flow
Improve communication with technicians
RECORDINGS OF THE EVENT
WORKSHOP TICKET(S) - Nov 9-10, 2024 in Detroit/Novi, MI
Everything included in the 2 Day workshop
Receive entrance to the exclusive, in-person Sales & Customer Service Workshop for deep-dive learning and networking.
TWICE A MONTH VIRTUAL MASTERMIND SESSIONS
Sales & Operations Mastery: Focus on mastering sales, reducing operational chaos and boosting technician efficiency
Customer Service Excellence: Learn how to deliver exceptional customer service and convert inbound calls into appointments.
EXCLUSIVE MEMBER ACCESS - Full access to the Member's Portal, with all resources at your fingertips.
COMMUNITY ENROLLMENT - Join a thriving community of Service Advisors and Customer Service professionals for networking and support.
READY-TO-USE RESOURCES - Instantly download proven scripts, forms and processes to implement in your shop immediately.
ACCOUNTABILITY & PERFORMANCE TRACKING - Weekly results are tracked, reviewed as a group and shared to foster healthy competition and drive growth.
IMPLEMENTATION QUIZZES - Quizzes following each training ensure lessons are applied, reinforcing learning and accountability.
MONTHLY RECOGNITION & PRIZES - Rewarding top performers wit prizes each month to encourage consistent growth and effort.
RECORDINGS - Access to recordings from events and training sessions, so you never miss a key takeaway.
CALL CRITIQUES - Mystery calls recorded and professionally critiqued to identify areas for improvement and growth.
PROGRESS REPORTS - Monthly report cards delivered directly to shop owners to track employee participation and progress.
INTERACTIVE FEEDBACK & SUPPORT - Members can submit inspections, call recordings, and estimates for review and constructive feedback during monthly sessions.
*No Contract. Cancel any time after initial 3 months.
Join us for a dynamic two-day event tailored for Service Advisors, Managers, Shop Owners, and Customer Service team members. Led by industry experts, this event will guide you through strategies to boost your shop's sales while delivering exceptional customer service. You'll discover how to implement key processes that enhance technician performance and create a unified, high-performing team.
Membership has it privileges. We know from experience that attending live events
gets you fired up to implement what you learned. We also know that there is a lot of information to digest and by the time you return to the shop it's hard to remember all you've learned let alone implement it. That's why we are incorporating a monthly training program to keep you on task. Let us do the training for you.
KEY TOPICS INCLUDE:
PROFITABILITY AND THE SERVICE ADVISOR'S IMPACT
It's more than just "getting the sale". Margins only tell part of the story. Learn how to interpret the whole picture.
SELL MORE DIAGNOSTICS
Learn the keys to building value in presenting diagnostics.
INCREASE YOUR SALES
Consistent processes increases your "wins" leading to more sales and satisfied customers.
CONVERT PHONE CALLS TO CUSTOMERS - EVEN THE PRICE SHOPPERS
Learn how to master the phone.
CREATE A SEAMLESS CUSTOMER EXPERIENCE
What makes you different? Why should somebody chose you over your competitor? Learn how to create your WOW Factor.
Event Details Below. ..
Owners, Service Advisors, Customer Service Representatives, Managers.
Saturday November 9. 2024 9:00 am - 5:00 pm
Sunday November 10, 2024 9:00 am - 4:00pm
Sheraton Detroit Novi Hotel, 21111 Haggerty Road, Novi, MI 48375
2-Day Live Event per location plus 3 months of Training 3 payments of $599
2-Day Live Event ONLY Single Ticket - $697
2-Day Live Event ONLY Location Ticket $997 per location (unlimited attendees per location)
The closest airport is Detroit Metro Airport - DTW. You are responsible for your own travel arrangements.
It is approx 25 min ride from the airport to hotel. Lyft, Uber and Taxi is available. Complimentary on-site parking is available.
You are responsible for booking your own hotel accommodations. Please book your sleeping room ASAP. Our courtesy room block expires on Tuesday, October 8th. To book online click on the "RESERVE YOUR HOTEL ROOM BUTTON" Located on this page or call 866-837-4180 and give them the group code "Service Advisor Training". Please be aware that rooms in our block could sell out.
Please bring your favorite pen and paper, or something to take ample notes. Coffee will be provided in the meeting room both mornings. Dress Code: "Nice but comfy" - Bring a light jacket - sometimes they keep the room chilly.
If you need to cancel live event attendance, please give use a 10-day notice. Email [email protected] Cancellation of hotel accommodations need to be made separately and will follow the policy of the hotel. *No Contract for monthly training. Cancel any time after initial 3 months
Gerry Frank: has been a shop owner for over 30 years and is well known in the industry for taking a small abandoned shop in the poorest city in the nation, for zero to $1 million in sales in only 12 months. Since cracking the code, Gerry has brought his knowledge to the industry as a business coach and has helped hundreds of repair shop owners achieve success by creating smooth-running, highly profitable shops. Gerry has been featured in Ratchet and Wrench Magazine, Remarkable Results Radio Podcasts and has been a keynote speaker at many industry events.
Bill HIll: Bill purchased Mighty Auto Pro in 1997 and gross sales were $400,000. Today Mighty Auto Pro’s gross sales are 2.7 million and climbing and it runs like a finely tuned machine. Systems, procedures and a great Team are what Bill attributes his success to. Bill’s most fulfilling accomplishment is coaching other repair shops how to duplicate Mighty Auto Pro’s success, which he has done for many years. Bill has been featured as the “Top Shop Owner” in Ratchet & Wrench and also Shop Owner Magazine, along with countless other awards and industry guest appearances.
Leigh Anne Best: A sales leader in the real estate industry, 20+ years ago Leigh Anne directed her sales passion to auto repair – focusing on converting phone calls into customers. Follow that up with dynamic relationship building to keep the customers coming back, it created a recipe for shop success. Leigh Anne has taught these strategies to hundreds of repair shops over the years. Leigh Anne is co- founder of Brakes for Breasts along with Laura Frank – who have set their sights on uniting our industry to put the brakes on breast cancer!
Laura Frank: In 1995, Laura began processing payroll at the gas station her and her husband owned and quickly became an expert in Operations, HR, Customer Service and Training. In today’s world, most auto repair decisions are influenced by women, and Laura brings a woman’s point of view to auto repair – helping break the gender barriers in our industry by conveying her multiple skill sets to shops around the country. Laura is co-founder of Brakes for Breasts along with Leigh Anne Best, an industry wide organization supporting research in the prevention of breast cancer.